When you need to get in touch with Social Security, there are multiple ways to do so. Whether you prefer online options, telephone support, or visiting in person, Social Security offers several methods to help you manage your account or get the assistance you need.
Contacting Social Security Online
One of the most convenient ways to handle your Social Security needs is by using a personal my Social Security account. Over 71 million adults have already signed up for online services, and it’s an excellent option if you prefer to do things from the comfort of your home.
If you haven’t yet created a my Social Security account, it’s easy to do so. With this account, you can:
- Apply for benefits: You can apply for most Social Security benefits online, which means you don’t have to visit an office to verify your identity or complete your application.
- Update your direct deposit: If you already receive Social Security benefits, you can add or change your direct deposit information. Those receiving Supplemental Security Income can update details over the phone using a one-time code.
- Upload forms and documents: To avoid delays, you can submit necessary documents online, and you’ll receive notifications via text or email once your submission is successful.
Keep in mind that if you created your my Social Security account before September 18, 2021, you may need to switch to Login.gov or create a new ID.me account. If you haven’t done so yet, it’s important to transition now.
Contacting Social Security by Phone
You can also reach Social Security by calling their National toll-free number: 1-800-772-1213. They are available Monday through Friday from 8:00 a.m. to 7:00 p.m. If needed, you can schedule a phone, video, or in-person appointment.
Social Security also offers automated phone services that are available 24/7, and these services may be able to help you without speaking to a representative. For more details, check out the Contact Social Security By Phone section on the official website.
Sending Mail or Fax
If you need to send forms, documents, or any other necessary information, you can do so by mail or fax. You’ll need to find the correct office address or fax number by entering your zip code in the online office locator. Some offices even provide drop-off boxes for your convenience.
Visiting a Local Social Security Office
In some cases, you may need to visit a local Social Security office. Appointments are required in most situations, so you should call 1-800-772-1213 to schedule your visit.
Social Security offers multiple ways to get in touch or manage your account. Whether you prefer using online services, making a phone call, sending mail or fax, or visiting a local office, there are convenient options available for you.
For the fastest service, creating and using a my Social Security account is highly recommended. However, if you prefer other methods, Social Security makes it easy to contact them through various channels.
FAQs
How can I contact Social Security if I don’t have internet access?
You can contact Social Security by phone, mail, fax, or visit a local office. You can call their National toll-free number at 1-800-772-1213 for assistance.
What can I do with a my Social Security account?
With a my Social Security account, you can apply for benefits, update your direct deposit information, and upload forms and documents online. It’s a quick and secure way to manage your Social Security needs.
Do I need an appointment to visit a Social Security office?
Yes, most offices require an appointment. You can schedule one by calling 1-800-772-1213.
How do I change my direct deposit information?
If you have a my Social Security account, you can update your direct deposit details online. If not, you will need to visit a local office or contact your bank.
Can I use automated phone services to solve my Social Security issues?
Yes, Social Security offers 24/7 automated phone services that can help with many common requests, so you may not need to speak to a representative.
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